Our Shop Policy
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused.
We accept returns in a delay of 30 days of purchase with a proof of purchase. To start a return, you can contact us at firstname.lastname@example.org requesting a return. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that shipping fees are not included. You can contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping fees are not included.
Still have questions or concerns?
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